How do I know my how much to pay?
Sign up to receive bill notifications via SMS by visiting any of our offices or calling any of our customer care lines.
How much is reconnection fee?
1000KSH
Why don’t I receive my bill on my phone?
1. Call our customer care lines and have your phone number saved to your water account number.
2. You may have deactivated the promotional codes. To activate press *456*9*5*5*1#
2. You may have deactivated the promotional codes. To activate press *456*9*5*5*1#
How do I reach the customer care’s desk?
By calling
Town +254-791-610-239
Ena +254-706-865-257
Kiritiri +254-729-127-437
Kanyuambora +254-729-127-434
Town +254-791-610-239
Ena +254-706-865-257
Kiritiri +254-729-127-437
Kanyuambora +254-729-127-434
What requirements do I need for a new meter connection?
1. Download a new application form
2. EWASCO will provide a plumber to assess the site where water is to be installed.
3. Return a duly filled form to any of our offices.
4. You need to have your ID, KRA Pin & Title Deed
2. EWASCO will provide a plumber to assess the site where water is to be installed.
3. Return a duly filled form to any of our offices.
4. You need to have your ID, KRA Pin & Title Deed
What is the cost of a new water connection?
1. Domestic - 5100ksh (2500-deposit, 2500-labour & 100- Application fee)
2. Commercial – 5500 Ksh (3000-deposit, 2500-labour & 100- Application fee)
3. Commercial (Café) – 6100 Ksh (3500-deposit, 2500-labour & 100- Application fee)
4. Hotels – 6600 Ksh (4000-deposit, 2500-labour & 100- Application fee)
5. Schools and institutions – 22600 Ksh (20000-deposit, 2500-labour & 100- Application fee)
6. Water Kiosks – 7600 Ksh
2. Commercial – 5500 Ksh (3000-deposit, 2500-labour & 100- Application fee)
3. Commercial (Café) – 6100 Ksh (3500-deposit, 2500-labour & 100- Application fee)
4. Hotels – 6600 Ksh (4000-deposit, 2500-labour & 100- Application fee)
5. Schools and institutions – 22600 Ksh (20000-deposit, 2500-labour & 100- Application fee)
6. Water Kiosks – 7600 Ksh
How long does it take to get a new water connection?
It takes two weeks to get a new connection.
How safe is EWASCO water for drinking?
Very safe. We provide safe and quality water and sanitation service.
How do I get reconnected after paying an outstanding bill?
Visit any of our offices or call any of customer care lines.
How do I register to get bills sent via sms?
Visit any of our offices or call any of customer care lines.
Can I read my own meter?
Not at the moment, though we are diligently working to make it possible.
Am I allowed to reconnect my water after paying an outstanding bill?
No, it is a criminal offence to reconnect your own water.
How do I report leaks, bursts, and sewer blockages?
By calling our customer care number +254-791-610-239
What do I do if I suspect my meter is faulty?
Report to the company and a technician will be sent to ascertain
What do I do if my meter was stolen?
Report to the company and you will be instructed on how to pay for a new meter. The price is 3000
How do I close my account?
First, clear all pending bills. Fill a termination form at any of our offices.
How do I lodge a complaint?
Call the customer care line serving your area and lodge the complaint.
How do I get other services e.g. exhauster and water sale?
1. Visit our offices or call us on our customer care lines. You will be advised on where and how much to pay. Bring the bank deposit slip to our offices and an invoice will be created for you.
2. Exhauster services will be done 24 hours after an invoice is made.
2. Exhauster services will be done 24 hours after an invoice is made.
